What does this error mean?
The logged-in user does not have permission to view or perform the requested ICEGATE action.
AUTHSystem Errors
User not authorized
The logged-in user does not have permission to view or perform the requested ICEGATE action.
Why does this happen?
- The wrong user role is logged in.
- IEC, CHA, location, or service mapping is missing.
- The session belongs to another entity or branch.
How to fix this error
- Confirm the logged-in user and selected role.
- Check entity, IEC, CHA, and location permissions.
- Ask the account administrator to update access instead of sharing credentials.
Who should resolve it?
Account Administrator / CHA / Importer / Exporter
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
AUTH FAQ
Questions users ask after seeing this error
What does AUTH mean?
The logged-in user does not have permission to view or perform the requested ICEGATE action.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Account Administrator / CHA / Importer / Exporter should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.