What does this error mean?
The authorised dealer bank code is not registered or active for the exporter at the required customs location.
ADExport Errors
AD code not registered
The authorised dealer bank code is not registered or active for the exporter at the required customs location.
Why does this happen?
- The AD code was not registered at the port.
- Bank details changed.
- The shipping bill uses a different account or location mapping.
How to fix this error
- Confirm the bank branch AD code and exporter account.
- Complete registration at the relevant customs location.
- Wait for the registration to become active before refund or export follow-up.
Who should resolve it?
Exporter / Bank / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
AD FAQ
Questions users ask after seeing this error
What does AD mean?
The authorised dealer bank code is not registered or active for the exporter at the required customs location.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Exporter / Bank / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.