What does this error mean?
Customs has raised a query on the Bill of Entry and assessment cannot proceed until the requested clarification or document is submitted.
BEBill of Entry Errors
Customs query pending on Bill of Entry
Customs has raised a query on the Bill of Entry and assessment cannot proceed until the requested clarification or document is submitted.
Why does this happen?
- The assessing officer needs a document or explanation.
- Declared value, classification, exemption, licence, or importer details require review.
- The query response was saved but not submitted or has not been accepted.
How to fix this error
- Read the complete query and identify every requested point.
- Prepare the supporting document or clarification and submit it through the authorised workflow.
- Track the same Bill of Entry after submission instead of creating a duplicate filing.
Who should resolve it?
Importer / CHA / Customs Officer
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
BE FAQ
Questions users ask after seeing this error
What does BE mean?
Customs has raised a query on the Bill of Entry and assessment cannot proceed until the requested clarification or document is submitted.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Importer / CHA / Customs Officer should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.