What does this error mean?
A country value is not recognised or is inconsistent with the transaction.
CTRYImport Errors
Invalid country code
A country value is not recognised or is inconsistent with the transaction.
Why does this happen?
- Country name was entered instead of the required code.
- Origin, consignment, or destination fields were mixed.
- An old or incorrect code was reused.
How to fix this error
- Check which country field the error names.
- Use the accepted code for that field.
- Compare origin and consignment details with the final documents.
Who should resolve it?
Importer / Exporter / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
CTRY FAQ
Questions users ask after seeing this error
What does CTRY mean?
A country value is not recognised or is inconsistent with the transaction.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Importer / Exporter / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.