What does this error mean?
The customs location or port code does not match the record being processed.
PORTShipping Bill Errors
Port code mismatch
The customs location or port code does not match the record being processed.
Why does this happen?
- The document was filed at another port.
- An old location code was reused.
- Gateway and originating port details were confused.
How to fix this error
- Check the port shown on the final customs document.
- Use the service for the correct customs location.
- Confirm gateway details with the carrier for routed cargo.
Who should resolve it?
CHA / Freight Forwarder
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
PORT FAQ
Questions users ask after seeing this error
What does PORT mean?
The customs location or port code does not match the record being processed.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
CHA / Freight Forwarder should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.