What does this error mean?
The gateway port EGM needed for an export routed through another customs location is not available.
SB006IGST Refund Errors
Gateway EGM not filed
The gateway port EGM needed for an export routed through another customs location is not available.
Why does this happen?
- The cargo moved through a gateway port but its EGM is pending.
- The gateway EGM does not carry the correct shipping bill reference.
- Transshipment details are incomplete.
How to fix this error
- Ask the carrier to confirm the gateway EGM status.
- Verify the originating and gateway port references.
- Correct the carrier filing before retrying refund follow-up.
Who should resolve it?
Shipping Line / Airline / Carrier / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SB006 FAQ
Questions users ask after seeing this error
What does SB006 mean?
The gateway port EGM needed for an export routed through another customs location is not available.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Line / Airline / Carrier / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.