What does this error mean?
The refund has not moved to payment because one or more customs, GST, EGM, or bank validations are incomplete.
IGSTIGST Refund Errors
IGST refund not processed
The refund has not moved to payment because one or more customs, GST, EGM, or bank validations are incomplete.
Why does this happen?
- A shipping bill validation code is pending.
- EGM or gateway EGM is missing.
- GST invoice or bank data does not match.
How to fix this error
- Check the current shipping bill and refund status code.
- Resolve the specific SB, EGM, GSTIN, invoice, or bank mismatch shown.
- Avoid duplicate amendments while an earlier correction is still processing.
Who should resolve it?
Exporter / GST Team / CHA / Bank
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
IGST FAQ
Questions users ask after seeing this error
What does IGST mean?
The refund has not moved to payment because one or more customs, GST, EGM, or bank validations are incomplete.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Exporter / GST Team / CHA / Bank should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.