What does this error mean?
The export invoice number does not match between customs and GST data.
SB005IGST Refund Errors
Invalid invoice number
The export invoice number does not match between customs and GST data.
Why does this happen?
- The invoice number contains different punctuation, spacing, or leading zeros.
- A revised invoice was used in one system only.
- The wrong invoice was linked to the shipping bill.
How to fix this error
- Compare the invoice exactly as filed in both systems.
- Check revisions, prefixes, suffixes, and financial-year numbering.
- Use the authorised amendment or GST correction process for the wrong source record.
Who should resolve it?
Exporter / GST Team / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SB005 FAQ
Questions users ask after seeing this error
What does SB005 mean?
The export invoice number does not match between customs and GST data.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Exporter / GST Team / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.