What does this error mean?
The shipping bill details received for refund processing do not match the customs record.
SB001IGST Refund Errors
Invalid shipping bill details
The shipping bill details received for refund processing do not match the customs record.
Why does this happen?
- The shipping bill number or date was entered incorrectly.
- Invoice details sent in the GST return do not match the shipping bill.
- The record belongs to a different port or financial year.
How to fix this error
- Compare the shipping bill number and date with the final customs copy.
- Check the export invoice details reported in GST returns.
- Ask the exporter or GST team to correct the source return when the mismatch is outside ICEGATE.
Who should resolve it?
Exporter / GST Team / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SB001 FAQ
Questions users ask after seeing this error
What does SB001 mean?
The shipping bill details received for refund processing do not match the customs record.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Exporter / GST Team / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.