What does this error mean?
ICEGATE has not found the Export General Manifest needed to confirm that the goods left India.
SB002IGST Refund Errors
EGM not filed
ICEGATE has not found the Export General Manifest needed to confirm that the goods left India.
Why does this happen?
- The carrier has not filed the EGM.
- The EGM was filed with a different shipping bill reference.
- The EGM is filed but has not yet been processed against the shipping bill.
How to fix this error
- Confirm the EGM status with the airline, shipping line, or carrier.
- Check the shipping bill number, port, flight or vessel details used in the EGM.
- Wait for the EGM to be processed before expecting refund validation.
Who should resolve it?
Shipping Line / Airline / Carrier / CHA
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SB002 FAQ
Questions users ask after seeing this error
What does SB002 mean?
ICEGATE has not found the Export General Manifest needed to confirm that the goods left India.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Line / Airline / Carrier / CHA should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.