What does this error mean?
The EGM shipment reference does not match the shipping bill record expected by customs.
EGMEGM Errors
EGM and shipping bill mismatch
The EGM shipment reference does not match the shipping bill record expected by customs.
Why does this happen?
- Shipping bill number or date is wrong in the EGM.
- Package or transport details differ.
- The cargo was manifested under another reference.
How to fix this error
- Compare the EGM line with the final shipping bill.
- Identify the exact mismatched field.
- Ask the carrier to amend the EGM through the permitted process.
Who should resolve it?
Carrier / CHA / Exporter
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
EGM FAQ
Questions users ask after seeing this error
What does EGM mean?
The EGM shipment reference does not match the shipping bill record expected by customs.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Carrier / CHA / Exporter should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.