What does this error mean?
The carrier has not filed the Export General Manifest for the departed cargo.
EGMEGM Errors
EGM not filed
The carrier has not filed the Export General Manifest for the departed cargo.
Why does this happen?
- The flight or vessel EGM is pending.
- Shipment details were omitted from the EGM.
- The carrier filed against a different movement reference.
How to fix this error
- Contact the airline, shipping line, or carrier.
- Confirm departure details and shipping bill linkage.
- Wait for EGM processing before following up on export closure or refund.
Who should resolve it?
Shipping Line / Airline / Carrier
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
EGM FAQ
Questions users ask after seeing this error
What does EGM mean?
The carrier has not filed the Export General Manifest for the departed cargo.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Line / Airline / Carrier should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.