What does this error mean?
The package count in the EGM does not match the shipping bill or final movement record.
EGMEGM Errors
EGM package count mismatch
The package count in the EGM does not match the shipping bill or final movement record.
Why does this happen?
- Part shipment handling was not reflected.
- The carrier used an old package count.
- The shipping bill was amended after manifest preparation.
How to fix this error
- Compare actual loaded packages with the shipping bill and EGM.
- Confirm whether the shipment moved in full or part.
- Correct the responsible source record before export closure.
Who should resolve it?
Carrier / CHA / Freight Forwarder
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
EGM FAQ
Questions users ask after seeing this error
What does EGM mean?
The package count in the EGM does not match the shipping bill or final movement record.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Carrier / CHA / Freight Forwarder should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.