What does this error mean?
The container number in the EGM does not match the shipping bill or loaded container.
EGMEGM Errors
EGM container number mismatch
The container number in the EGM does not match the shipping bill or loaded container.
Why does this happen?
- A container was changed after documentation.
- The number was typed incorrectly.
- The amendment was made in one record only.
How to fix this error
- Verify the loaded container from carrier documents.
- Compare all characters, including check digit.
- Ask the carrier or CHA to amend the incorrect record.
Who should resolve it?
Shipping Line / CHA / Freight Forwarder
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
EGM FAQ
Questions users ask after seeing this error
What does EGM mean?
The container number in the EGM does not match the shipping bill or loaded container.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Line / CHA / Freight Forwarder should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.