What does this error mean?
The shipping agent code in the Sea Manifest or rotation request is invalid or not authorised for the filing.
SACHE01-14Sea Manifest Errors
Invalid shipping agent code
The shipping agent code in the Sea Manifest or rotation request is invalid or not authorised for the filing.
Why does this happen?
- The wrong agent code was selected.
- The shipping line-to-agent authorisation is missing or inactive.
- The agent is not registered for the selected port.
How to fix this error
- Confirm the shipping agent code and the organisation submitting the request.
- Check shipping line authorisation and port registration.
- Have the account administrator correct the mapping before filing again.
Who should resolve it?
Shipping Agent / Shipping Line / Account Administrator
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SACHE01-14 FAQ
Questions users ask after seeing this error
What does SACHE01-14 mean?
The shipping agent code in the Sea Manifest or rotation request is invalid or not authorised for the filing.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Agent / Shipping Line / Account Administrator should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.