What does this error mean?
The ICEGATE or EximSign workflow cannot reach the local application that performs DSC signing.
SIGNERPKI Errors
Signer utility not running
The ICEGATE or EximSign workflow cannot reach the local application that performs DSC signing.
Why does this happen?
- The signer was closed.
- The signer failed during startup.
- Security software blocked the local process or port.
How to fix this error
- Start the required signer utility with the DSC connected.
- Check its status and local port.
- Review security software or ask IT before changing system policy.
Who should resolve it?
Filing User / IT Team
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SIGNER FAQ
Questions users ask after seeing this error
What does SIGNER mean?
The ICEGATE or EximSign workflow cannot reach the local application that performs DSC signing.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Filing User / IT Team should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.