What does this error mean?
The token may be connected, but the signing utility cannot list its certificate.
CERTDSC Errors
DSC certificate not visible
The token may be connected, but the signing utility cannot list its certificate.
Why does this happen?
- Token middleware is not loading the certificate.
- The certificate store is unavailable to the current user.
- The token or certificate is damaged, expired, or blocked.
How to fix this error
- Check the certificate inside the token manager.
- Restart Windows Smart Card services and the signer if authorised.
- Test the token on an approved second system or contact the DSC provider.
Who should resolve it?
Filing User / IT Team / DSC Provider
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
Improve this guide
Was this solution helpful?
Your response helps EximSign prioritise unclear or incomplete error guides.
Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
CERT FAQ
Questions users ask after seeing this error
What does CERT mean?
The token may be connected, but the signing utility cannot list its certificate.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Filing User / IT Team / DSC Provider should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.