What does this error mean?
The signing system cannot see the connected Digital Signature Certificate token.
DSCDSC Errors
DSC token not detected
The signing system cannot see the connected Digital Signature Certificate token.
Why does this happen?
- The USB token is not connected correctly.
- The token middleware is missing or incompatible.
- The certificate is unavailable to the current Windows user.
How to fix this error
- Reconnect the token and check its indicator light.
- Open the token manager and confirm the certificate is visible.
- Install or repair the correct token middleware, then restart the signer.
Who should resolve it?
Filing User / IT Team / DSC Provider
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
DSC FAQ
Questions users ask after seeing this error
What does DSC mean?
The signing system cannot see the connected Digital Signature Certificate token.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Filing User / IT Team / DSC Provider should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.