What does this error mean?
The Image Reference Number entered for the supporting document cannot be found.
IRNe-Sanchit Errors
e-Sanchit IRN not found
The Image Reference Number entered for the supporting document cannot be found.
Why does this happen?
- The IRN was copied incorrectly.
- The upload did not complete.
- The IRN belongs to another user or document.
How to fix this error
- Copy the IRN from the successful upload acknowledgement.
- Confirm the document exists in the authorised account.
- Upload again only when the earlier upload is confirmed missing or failed.
Who should resolve it?
CHA / Importer / Exporter
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
IRN FAQ
Questions users ask after seeing this error
What does IRN mean?
The Image Reference Number entered for the supporting document cannot be found.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
CHA / Importer / Exporter should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.