What does this error mean?
The package count at master cargo level does not match the total packages declared in the linked child cargo records.
SACHM221SCMTR Errors
SCMTR package count mismatch
The package count at master cargo level does not match the total packages declared in the linked child cargo records.
Why does this happen?
- One or more CSN package counts are wrong.
- A child cargo record is missing or duplicated.
- The master package total was not recalculated after an amendment.
How to fix this error
- Add the accepted child-level package counts and compare the total with the master record.
- Check for missing, duplicate, or amended CSNs.
- Correct the responsible child or master value, then regenerate and validate the message.
Who should resolve it?
Shipping Line / Shipping Agent / Consol Agent / Freight Forwarder
Send the exact error, filing reference, date, time, and supporting source document to the responsible team.
Related errors
Check these messages if the first fix does not match
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Practical guidance
These solutions are operational guidance, not a replacement for current ICEGATE instructions, customs orders, GST rules, bank requirements, or advice from the responsible authority.
SACHM221 FAQ
Questions users ask after seeing this error
What does SACHM221 mean?
The package count at master cargo level does not match the total packages declared in the linked child cargo records.
Can I refile after fixing this error?
Refiling depends on the transaction. First confirm whether the original submission failed, is pending, or already created an acknowledgement.
Who should resolve this issue?
Shipping Line / Shipping Agent / Consol Agent / Freight Forwarder should review the relevant source record or system step.
Is this always an ICEGATE system problem?
No. The cause may be source data, a carrier filing, GST or bank validation, DSC setup, user access, Customs processing, or the ICEGATE service.
Should I contact Customs?
Contact Customs when the record is waiting for officer action, assessment, approval, or a customs query. Technical and source-data issues should go to the responsible team first.
How long does resolution usually take?
There is no fixed time. A local data or DSC issue may be corrected quickly, while carrier, bank, GST, or Customs processing depends on the responsible organisation.